- Acceptance of Orders:
All orders submitted trough our website are confirmed by e-mail, fax or
post after submission, no order should be deemed to be
accepted with out this confirmation. All orders are fulfilled subject to
these terms and conditions. It might not be possible for us to accept
orders for certain items for delivery to certain countries.
Pound Sterling or in any other currency on request, all payments are to be made in
sterling, Euros or American Dollars on request.
(Your credit card providers will charge the order in your
local billing currency)
VAT is included
and is charge only on sales to
residents of the EU making personal purchases. If a valid EU VAT number is provided
at the time of ordering, goods will be shipped to non-UK residents of the EU net of VAT.
All purchases made by customers outside the EU are charged less VAT.
quoted include delivery to the front door of your house or building within
United Kingdom, deliveries would be made within 5-6weeks.
Please contact us for cost and information on deliveries to other destinations.
Damage in Transit:
After leaving the factory all goods are insured by our forwarder against
damage, if you do receive damaged goods, please retain all
relevant documentation so that an insurance claim can be made against the
forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even
before you open the package to examine the contents. If you are unable to open
and inspect a package in the presence of the forwarder, make sure that you sign for it as
"Unable to inspect goods on delivery" or
similar to warn the forwarder that a claim may be forthcoming, for goods
with a value over £500 we require that any damages are noted on the
delivery note at the time of delivery, all other damage claims must be
reported to us within 2 days of taking delivery.
You may settle
your order over the telephone,
+44 (0)207 823 9090 .
Pay by Visa, MasterCard or Delta.
2. You may e-mail us your name, telephone number and a list of what
you would like to order, we will then call you back to arrange. (
Important: do not e-mail us your credit card details)
You may print out and complete our order form, forward it to us by mail
or facsimile +44 (0)870 125 9464 .
Pay by Visa, MasterCard or Delta (debit or credit cards),
Please make Check or Postal orders payable to Bonbon Trading
HERE TO VIEW AND PRINT THE ORDER FORM
Bonbon Trading Ltd
The storage bed collection carry a 5 Year factory warrantee (conditions
Returns and Refunds:
Return policies vary
depending on product. For non custom made goods, we accept returns within
seven days after you have been taking delivery. Goods returned must be in
its original packing and in an unused condition; they will be returned at
customer's expense to the original point of dispatch, on request this can
be arranged by us. The refund would be arranged within 30days after we
have received the goods, less insurance, freight costs, and subject to
inspection as to there suitability for resale. most of our space
savers are custom made orders and can generally not be returned.
Customers based outside the EU will also be responsible for any custom
charges that might be charged when returning goods. If you wish to make a
return please contact us by Telephone +44 (0)20 73525202 or e-mail
firstname.lastname@example.org for a return authorisation code, returns are not
accepted without this code.
Any cancellation of non-custom orders must be done before the goods
are delivered to the forwarder, cancellations received after that point
will be refunded less freight and insurance costs. Custom orders can
only be cancelled before put in production. If you wish to cancel goods
please contact us by
Telephone +44 (0)20 73525202 or e-mail
Payment & Retention of
Title: Under normal circumstances, goods must be paid for prior to dispatch.
If for any reason, goods are agreed to be shipped prior to clearance of
payments, title in the goods shipped belongs to Bonbon Trading Ltd until payment in full for the goods is received by us.
These conditions do
not supersede statutory rights under the Sale of Goods acts but
are designed to clarify the principles and
procedures by which we operate.